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Zendesk Review and Pricing

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Zendesk offers a large suite of customer engagement tools to include a website chat and messaging system. Their chat app allows for real-time live chat with website visitors as well as sophisticated tracking and routing features.

Zendesk is a large company with over 4000 employees, founded in 2007 and is headquartered in San Francisco, CA.

Best Features

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Prices are per user.

Zendesk offers two categories of services: Zendesk for Sales and Zendesk for Services. As a real estate brokerage, the Zendesk for Sales is the relevant one.

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The Team plan is $19/mo per agent and allows unlimited chats, triggers, and customization.

The Growth plan is $49/mo per agent and adds conversion tracking, unlimited triggers, operating hours, and more.

The Professional plan at $99/mo per agent adds roles, a Web SDK, and live support.

Enterprise pricing begins at $150/mo per user and includes wide-ranging options to customize.

They offer a free trial.

*This is current to the best of my knowledge at the time of this writing. Contact the vendor directly to check current prices, discounts, and terms.

Biggest Pitfalls

Review still in progress!



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  • $19/mo for Team
  • $49/mo for Growth
  • $99/mo for Professional
  • $150+/mo for Enterprise
  • Free trials available

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My Personal Recommendation

Zendesk Videos

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