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LiveChat is one of the biggest companies in the chat software space, and you’ve no doubt run into their chat boxes on various websites. They have a scalable solution with advanced reporting and backend tools. Their integrations are unmatched, featuring direct relationships with companies like MailChimp, Messenger, Salesforce, and more. There are also numerous third-party chatbots that integrate with their system, so it is a very versatile option for small and large businesses alike.
LiveChat is a Polish company founded in 2002 and headquartered in Wrocław, with their American office in Boston, MA. LiveChat provides customer service software and solutions for businesses looking to engage with customers in real-time. Their platform allows for seamless communication through live chat, email, and social media integration. With the rise of instant messaging apps, LiveChat has also adapted to provide their services through popular messaging platforms such as WhatsApp and Facebook Messenger, allowing businesses to connect with customers on the channels they prefer.
Best Features
Use LiveChat if…
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LiveChat is “pay-per-seat”, meaning you can have unlimited agent users, but only one logged in chatting per account.
The Basic plan gets your basic chat customization and a 60-day chat history.
Skip LiveChat if…
The Team plan gets you the full chat customization options, basic reporting and chat statistics, unlimited chat history, and agent groups.
The Business plan has advanced reporting like tracking average response times and the work scheduler.
The Enterprise plan includes support features like a dedicated account manager, product training, software and security support, and a single-sign-on.
LiveChat offers a 30-day free trial and offers discounts for annual billing.
*This is current to the best of my knowledge at the time of this writing. Contact the vendor directly to check current prices, discounts, and terms.
Review still in progress!
Biggest Pitfalls
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LiveChat Pricing*
- $19/mo for the Starter
- $39/mo for the Team
- $59/mo for the Business
- $149/mo for the Enterprise
- 30-day free trial
My Personal Recommendation
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